Equinix Customer Portal (ECP)
The Equinix Customer Portal enables you to manage your users and services with Equinix online 24/7, 365 days a year. You can place orders directly for IBX data center products and schedule services on the portal at your convenience from your desktop computer or mobile devices. You can also view order status, access reports and account information, and view invoices, which can help increase productivity and efficiency.
Join and access the Equinix Customer Portal – https://www.equinix.com/contact-us/customer-support/
Read our customer's success stories – https://www.equinix.com/resources/customers/
Note: You will need to log into the ECP to access these resources.
- Equinix Customer Portal (ECP) URL: https://customerportal.equinix.com/
- Equinix Customer Portal (ECP) Help
Get the Equinix Customer Portal mobile app
Equinix Customer Portal 2022.2 is available April 11, 2022.
Equinix Customer Portal 2022.2 adds new features and various enhancements, including the IBX Visit Log, default user permissions for IBX access, and the Billing API.
Cliff Notes provide a brief description of new and changed features in a release.
Equinix Customer Portal 2021.4 is available November 2021.
Equinix Customer Portal 2021.4 adds Smart Hands Recurring Tape Rotation, Technical Account Manager Contact Details, MFA Reminders and multiple enhancements.
Equinix Customer Portal 2021.3 is available August 2021.
Equinix Customer Portal 2021.3 provides Crisis Contact Management, Order Accessories, Multi-quantity Cross Connects , and multiple enhancements.
Equinix Customer Portal 2021.2 is available May 2021.
Equinix Customer Portal 2021.2 provides Apple Wallet QR code for IBX Access , SSO Authentication between ECP and Marketplace , Fast Provisioning Diverse Cross Connect , Reseller Assignment of Equinix Connect Ports, Reseller Assignment of Purchase Orders, and multiple enhancements.
Equinix Customer Portal 2021.1 is available February 2021.
Equinix Customer Portal 2021.1 provides MFA Enablement, Cookie Preferences, Software Defined Fast Provisioned Cross Connect (Pilot Program), Smart Hands Recurring Orders, and Trouble Ticket.
Equinix Customer Portal 2020.5 is available December 2020.
Equinix Customer Portal 2020.5 provides Pre-Wired Panels, User Details Report, and Access Enrollment.
Equinix Customer Portal 2020.4 is available October 2020.
Equinix Customer Portal 2020.4 provides Diverse Fiber Connect , Work Visit Scheduling, IBX Hours of Operation, Hyperscale Phase II, and multiple enhancements.
Equinix Customer Portal 2020.3 is available August 2020.
Equinix Customer Portal 2020.3 provides E-Sign , Reseller Smart Hands Support Plan Transfer, Smart Hands Support Plan Permissions, Reseller Specific Documentation in Help Center, Security Profile Completion Report, User Share Across Organization, IBX Access Form Reverse Sync, and multiple enhancements.
Equinix Customer Portal 2020.2 is available May 2020.
Equinix Customer Portal 2020.2 provides Equinix Guided Tours, Unannounced Shipment Notification Permissions and Preferences, Reorder for work visits and inbound shipments, Smart Hands Support Plans Notifications, and multiple enhancements.
Equinix Customer Portal 2020.1 is available February 2020.
Equinix Customer Portal 2020.1 provides Near Real-time Order Status Sync, Delete Sub-customer feature, Smart Hands Support Plan Hours Presentment, Security Profile Status, Security Profile Picture Deletion, Service Impacting Flag Presentment for IBX and Network Notifications, and multiple enhancements.
New release of Equinix Customer Portal is available October 2019.
This release of Equinix Customer Portal provides Communication updates, IBX SmartView and SmartView Environmental Sensors, Diverse Campus Cross Connects , and multiple enhancements.