Smart Hands

Smart Hands allows you to easily place and manage your orders and tickets from the Equinix Customer Portal (ECP). Its services let you manage your business infrastructure and maximize operational uptime within an IBX® data center.

Smart Hands 2021.2 is available as of November 18, 2021.

This release introduces Smart Hands Messaging Beta to enable communication with Equinix technicians regarding orders and tickets, while they are being resolved.


What's New 'Cliff Notes'

Cliff Notes provide a brief description of new and changed features in a release.

READ

Download (English only)

Smart Hands 2021.1 is available as of October 6, 2021.

This release introduces new forms for placing and bundling orders, with additional scheduling options, and a new interface to review your orders. Multiple filters offering deeper insights into your order and ticket history are introduced.


Smart Hands Spotlight

Spotlight videos describe high level messaging, functionality, and capability in a release.

WATCH (3 min)

Transcript (English only)

What's New 'Cliff Notes'

Cliff Notes provide a brief description of new and changed features in a release.

READ

Download (English only)


Functional Learning Videos

   

Functional Learning demos and videos describe setup and configuration of features and functionalities in a release.

Customer Portal Order Entry and Order Status

WATCH (4.5 min)

Transcript (English only)