Smart Hands

Smart Hands 2022.5 is available October 10, 2022.

This release offers a new report and various enhancements related to the ordering process, flexible orders, recurring orders, and inbound shipments/RMAs.

Smart Hands 2022.4 is available August 8, 2022.

This release provides a new option in the Smart Hands catalog, more efficient order entry and order processing, and easier access to direct communication with your Smart Hands technician.

Smart Hands 2022.3 is available June 13, 2022.

This release provides enhanced scheduling options, a longer timeframe for re-opening completed orders, and easier access to commonly used features in Smart Hands.

Smart Hands 2022.2 is available April 11, 2022.

This release provides an enhanced user interface, with easier access to commonly used features in Smart Hands.

Smart Hands 2022.1 is available as of February 14, 2022.

This release introduces a visual interface for the Order & Ticket History Dashboard that offers graphical updates to order status, order modifications, user messaging, and video interaction capabilities.

Smart Hands 2021.2 is available as of November 18, 2021.

This release introduces the Smart Hands Messaging limited release feature to enable communication with Equinix technicians regarding orders and tickets, while they are being resolved.

Smart Hands 2021.1 is available as of October 6, 2021.

This release introduces new forms for placing and bundling orders, with additional scheduling options, and a new interface to review your orders. Multiple filters offering deeper insights into your order and ticket history are introduced.