Smart Hands

Equinix Smart Hands is an around-the-clock, on-site operational support service for the management, installation, and troubleshooting of your data center equipment.

Smart Hands 2022.4 is available August 8, 2022.

This release provides a new option in the Smart Hands catalog, more efficient order entry and order processing, and easier access to direct communication with your Smart Hands technician.


Smart Hands Spotlight

Spotlight videos describe high level messaging, functionality, and capability in a release.

WATCH (3 min)

Transcript (English only)

What's New 'Cliff Notes'

Cliff Notes provide a brief description of new and changed features in a release.

READ

Download (English only)


Cross-Release Videos

These videos describe the setup and configuration of additional features and functionalities.

Equinix Smart Hands Overview

WATCH (3 min)

Transcript (English only)

Equinix Smart Hands Video Service

WATCH (2 min)

Transcript (English only)

Smart Hands 2022.3 is available June 13, 2022.

This release provides enhanced scheduling options, a longer timeframe for re-opening completed orders, and easier access to commonly used features in Smart Hands.


Smart Hands Spotlight

Spotlight videos describe high level messaging, functionality, and capability in a release.

WATCH (4 min)

Transcript (English only)

What's New 'Cliff Notes'

Cliff Notes provide a brief description of new and changed features in a release.

READ

Download (English only)


Cross-Release Videos

These videos describe the setup and configuration of additional features and functionalities.

Equinix Smart Hands Overview

WATCH (3 min)

Transcript (English only)

Equinix Smart Hands Video Service

WATCH (2 min)

Transcript (English only)

Smart Hands 2022.2 is available April 11, 2022.

This release provides an enhanced user interface, with easier access to commonly used features in Smart Hands.


Smart Hands Spotlight

Spotlight videos describe high level messaging, functionality, and capability in a release.

WATCH (3 min)

Transcript (English only)

What's New 'Cliff Notes'

Cliff Notes provide a brief description of new and changed features in a release.

READ

Download (English only)


Cross-Release Videos

These videos describe the setup and configuration of additional features and functionalities.

Equinix Smart Hands Overview

WATCH (3 min)

Transcript (English only)

Equinix Smart Hands Video Service

WATCH (2 min)

Transcript (English only)

Smart Hands 2022.1 is available as of February 14, 2022.

This release introduces a visual interface for the Order & Ticket History Dashboard that offers graphical updates to order status, order modifications, user messaging, and video interaction capabilities.


Smart Hands Spotlight

Spotlight videos describe high level messaging, functionality, and capability in a release.

WATCH (3 min)

Transcript (English only)

What's New 'Cliff Notes'

Cliff Notes provide a brief description of new and changed features in a release.

READ

Download (English only)


Functional Learning Demos

   

Functional Learning Demos describe setup and configuration of features and functionalities in a release.

Enhanced Order and Ticket History

WATCH (4 min)

Transcript (English only)


Cross-Release Videos

These videos describe the setup and configuration of additional features and functionalities.

Equinix Smart Hands Overview

WATCH (3 min)

Transcript (English only)

Equinix Smart Hands Video Service

WATCH (2 min)

Transcript (English only)

Smart Hands 2021.2 is available as of November 18, 2021.

This release introduces the Smart Hands Messaging limited release feature to enable communication with Equinix technicians regarding orders and tickets, while they are being resolved.


Smart Hands Spotlight

Spotlight videos describe high level messaging, functionality, and capability in a release.

WATCH (3 min)

Transcript (English only)

What's New 'Cliff Notes'

Cliff Notes provide a brief description of new and changed features in a release.

READ

Download (English only)


Cross-Release Videos

These videos describe the setup and configuration of additional features and functionalities.

Equinix Smart Hands Overview

WATCH (3 min)

Transcript (English only)

Equinix Smart Hands Video Service

WATCH (2 min)

Transcript (English only)

Smart Hands 2021.1 is available as of October 6, 2021.

This release introduces new forms for placing and bundling orders, with additional scheduling options, and a new interface to review your orders. Multiple filters offering deeper insights into your order and ticket history are introduced.


Smart Hands Spotlight

Spotlight videos describe high level messaging, functionality, and capability in a release.

WATCH (3 min)

Transcript (English only)

What's New 'Cliff Notes'

Cliff Notes provide a brief description of new and changed features in a release.

READ

Download (English only)


Functional Learning Demos

   

Functional Learning Demos describe setup and configuration of features and functionalities in a release.

Customer Portal Order Entry and Order Status

WATCH (4.5 min)

Transcript (English only)


Cross-Release Videos

These videos describe the setup and configuration of additional features and functionalities.

Equinix Smart Hands Overview

WATCH (3 min)

Transcript (English only)

Equinix Smart Hands Video Service

WATCH (2 min)

Transcript (English only)